ORDERS & DELIVERY
If you have any specific questions relating to your order, please email our customer service team at hello@tropicalactivewear.com
Please note all services are subject to availability, change or removal at short notice.
Our current processing time to dispatch an order from our warehouse is 1-3 working days (Monday-Friday), not including the day the order was received
Non Returnable Items
All items must be tried on with underwear.
Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
- Selected underwear: Briefs, Thongs, Bodysuits*
- Socks
- Swimwear must have hygiene stickers in place.
None of this affects your statutory rights. All items are inspected on return.
Processing Times for Returns
Our aim is to always process returns as quickly as possible although it can take a little longer at busy times, once your return has been processed at our warehouse you will receive an automated email acknowledging receipt of your return and our Customer Services team will action your refund/exchange request as soon as possible after this.
Please retain all proof of postage receipts until you are satisfied your refund/exchange request has been completed.
Please allow up to 21 days to receive your refund. The refund will be made on to the same payment method used in your original purchase.
Returning Faulty Items
If you receive an item in a faulty condition please let us know as soon as possible so we can assist you with this.
Please include images of the faulty item, and confirm your order number when contacting us.
If you are concerned that an item ordered less than 6 months ago has become faulty, please contact our customer service team at hello@tropicalwear.com with your name and order number.